Shipping & Return
Estimated shipping times
North America: 1-5 business days.
Europe: 1-4 weeks.
Australia, New Zealand and Oceania: 1-4 weeks.
Asia Pacific: 1-4 weeks.
This is the approximate business days before your order ships:
- 7-10 business days for standard order.
- 2-3 business days for RUSH order (additional fee applied).
- Changes and cancellations must be made within 12 hours of purchase, production time will be counted when all changes/updates are finalized and confirmed.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.
I'm not responsible for delays due to customs.
Refund & Exchange
All sales are final.
- In case you order wrong size, you will need to reorder. All items can't be resized.
- Returns are NOT accepted on personalized pieces, unless we made an error.
- All Code Blue jewelry comes with 60-day warranty. If the products are defective within warranty period, please don’t hesitate to contact us and we will send your replacement in 10-15 days.
- Cancellations are accepted WITHIN 12 HOURS of purchase.
- Code Blue will process the refund within 5-7 business days.
- 10% for handling fee will be charged for all cancellation.
Lost & Damaged Packages
- Once the USPS tracking shows the package is ***DELIVERED***, Code Blue is not responsible for any LOST/ DAMAGED packages. Please contact your local USPS office to resolve the issue.
- For undelivered packages, if transit time exceeds 21 days, the packages can be considered as lost. Please contact us or we will contact you for remaking/reshipping your order. Refunds are not available.
- For international delivery, transit times can vary GREATLY. Occasionally packages can be SUBSTANTIALLY DELAYED, up to 45 days depends on the destination.
- When traveling across a border, packages occasionally get held up at customs. We do NOT have any control over this, it's in the hands of your country's customs officials.
- International customers are responsible for international duties, taxes, and refused shipping charges.
- Package will be considered lost only if it's still not delivered 3 MONTHS from shipping date.